Customer Service
Shipping & Delivery
At JAWS & PAWS, we take great care in delivering your products to you, and we partner only with reputed national courier services such as ONDot, DOTDelivery,DTDC and TrackOn. We'll deliver anywhere in India and at no cost to you! Shipping within India is FREE. All of your orders will be dispatched within 24 hours of order placement.
Privacy & Security
Protecting your privacy is very important to us. We have accordingly developed this Privacy Policy to protect your personal information and keep it confidential. We endeavor to comply with laws of other countries but cannot and do not warrant that we do. We do everything we reasonably can to protect your rights of privacy on systems and the Website controlled by us, but we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Website. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
Ordering
Ordering at JAWS & PAWS is easy. Placing your first order at JAWS & PAWS? Just select the items you want to shop, enter your shipping address and payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone. Once your Order is successfully placed,you will receive a confirmation over email and text message from JAWS & PAWS. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.
Payment, Pricing & Promotions
We accept payments via Visa, MasterCard or Netbanking. We also accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here! There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Jabong. You pay only the amount that you see in your order summary.
To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts. Different promo coupons are applicable on different minimum order value. In order to know the minimum order value please check the email or coupon card you received.
Viewing Orders
Your order status is updated to you via emails and SMS at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an SMS with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.
Updating Account Information
To change your account information, click on "my account" next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading "MY ACCOUNT". To change the way your name appears or your email address, click on the tab in the sidebar menu that says "Account Information". To change your billing or shipping address click on the tab in the sidebar menu that says "Address Book". This will bring you to your address page, where you will have the options to click on "Edit Address", "Delete Address", or "Add Address".